We are always ready to fulfill customer expectation. We provide best quality product at best price. However you are not satisfied with your purchase, we will accept product for return. Please make sure you return the product within 7days of delivery with reason and return id(which will provide to you by mail after product acceptance for return by our representative)
Please mail us with your order id and reason to return within 7days of delivery. Please make sure product has all the tags.
WRONG PRODUCT: We will take back the wrong product from you and send you the correct item.
PRODUCT WITH MANUFACTURING DEFECT: We serving the best quality product. Our team will check the quality before dispatch. Though you found the defective product, we will take back and send you the new one. Product with Pearls or sequence material may lose some of them during transit or later on. This will not consider as manufacturing defect.
WRONG MEASUREMENT: If you received an item with measurements which differ from your provided measurements, we will take back the product from you and inspect the item for any measurement issues. If indeed there is a measurement issue from our end, we will alter the product or send you a new product. If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you. However, you will be billed for the return label and for return shipment charges to ship the product back to you. If you measured it wrong ship your product to us, we are happy to alter the product free of cost, however you will charge for return shipment and product shipment charges to ship the product back to you.
Please note the following for all returns:
- Merchandise must have all tags.
- All Sale merchandise is “Final Sale” and cannot be returned.
- All stitched items cannot be returned and are “Final Sale”
REFUNDS & PROCESSING
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, paypal) will incur a handling & processing fee of 10% of your total purchase price to be deducted from the amount to be refunded to you.
You, the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.
Original shipping charges are non-refundable. In the event of a ‘Free Shipping promotion’, standard shipment charges paid from our end will be deducted from the refund amount back to you.
Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.
Just as it is our responsibility to assure that your order reaches you, it is your responsibility to make sure that your return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier misdeliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us.